FAQs
Clear answers, plain English. If you can't see what you need, just ask - we're here to help.
General Questions
Is CCTV at home worth it?
Yes. We'll visit, assess risks and layout, and provide a tailored, itemised quote - no obligation.
Are you accredited?
We follow UK standards with third-party accreditation (e.g. NSI Gold/BAFE for relevant services). This supports compliance and insurers' requirements.
Where should I install CCTV cameras?
Usually yes. We'll health-check the kit, carry out any remedial work, then onboard you to our maintenance and support.
How long will the alarm installation take?
New installations include a parts and labour warranty. Ongoing cover continues under a maintenance plan.
Can you tailor an alarm system to my budget?
Contract customers have 24/7 helpdesk access and priority engineer attendance (typically within four hours for urgent issues).
Intruder Alarms
Are alarms pet-friendly?
Yes. We specify pet-tolerant detectors and zone layouts that minimise false alarms.
Can I control everything from my phone?
You can arm/disarm, receive alerts and view event history in the app. Multi-user access and permissions are available.
What's the difference between bells-only and monitored alarms?
Bells-only systems sound locally; monitoring systems signal to an Alarm Receiving Centre (ARC) for keyholder and/or Police escalation.
CCTV Systems
What image quality do I need?
HD is a good baseline; 4K offers better identification. We'll match lens type and positioning to the scene and lighting.
Can I view cameras remotely?
Yes - secure live view and playback via app or browser, with encrypted connections.
How long should I keep footage?
Most sites keep 14-31 days. We'll set retention to your policy and storage capacity, with GDPR in mind.
Access Control & Door Entry
Which credentials can we use?
Cards, fobs, mobile (phone/watch) and biometrics. We'll advise on convenience, cost and security.
Will it work with what we already have?
In most cases, yes. We integrate with existing doors, gates and systems, and can migrate users in phases.
Can we run reports for compliance and HR?
Yes - role based permissions, audit trails, time schedules and (where enabled) time-and-attendance exports.
Fire Protection
Do you provide domestic and commercial fire alarms?
We design and maintain interlinked domestic and commercial conventional/addressable systems to UK standards.
Do you handle testing and records?
Yes - scheduled maintenance, digital/printed logbooks and reminders for weekly/monthly tests.
Can fire systems link to other safety measures?
We can integrate with voice alarms, access control (for fail-safe release) and building systems.
Monitoring
What happens when an alarm triggers?
Your system signals the ARC. Operators verify, issue video challenge (where supported), notify keyholders and escalate to Police/Fire if specified.
Is monitoring 24/7?
Yes - 365 days a year with resilient, accredited centres.
Will this reduce false alarms?
Event verification and sensible detector placement help minimise false dispatches.
Maintenance
Why do I need a maintenance plan?
Planned servicing reduces faults and false alarms, keeps performance high and supports compliance/insurance.
What's included?
Scheduled visits, remote diagnostics, firmware updates, priority call-outs and clear service reports.
Can you maintain systems installed by others?
Yes - after an initial audit and any necessary remedial work.
Privacy & Compliance
How do you handle GDPR?
We implement privacy masking, user permissions, encrypted connections and agreed retention. You control access and data use; we provide documentation.
Who owns my data?
You do. We provide secure storage and access control, and we'll help with subject access requests if needed.